# Support Desk

 Please visit our [**profile page**](http://codecanyon.net/user/hyvikk) or ask question [@hyvikk](mailto:vijay@hyvikk.com)

###  :white\_check\_mark: **Support for this item includes**

*  Responding to questions or problems regarding the item and its features
*  Fixing bugs and reported issues
*  Providing updates to ensure compatibility with new software versions

### :x: **Item support does not include**

*  Customization services 
*  Support for third party software and plug-ins

###  :warning: **Before seeking support, please...**

*  Make sure your question is a valid Script Issue and not a customization request.
* Make sure you have read through the documentation and any related video guides before asking support on how to accomplish a task.
* If you have customized your script and now have an issue, back-track to make sure you didn't make a mistake. If you have made changes and can't find the issue, please provide us with your changelog.
* Almost 80% of the time we find that the solution to people's issues can be solved with a simple "Google Search". You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.